The CUInsight Experience podcast: Ken Cahoon – Perfecting the process (#86)

first_img 14SHARESShareShareSharePrintMailGooglePinterestDiggRedditStumbleuponDeliciousBufferTumblr,Randall Smith Randall Smith is the co-founder of CUInsight.com, the host of The CUInsight Experience podcast, and a bit of a wanderlust.As one of the co-founders of CUInsight.com he … Web: www.CUInsight.com Details Thank you for tuning in to episode 86 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by our friends at PSCU. As the nation’s premier payments CUSO, PSCU proudly supports the success of more than 1,500 credit unions.With more and more members opting to forgo the traditional branch experience, credit unions must be strategic in their efforts to provide great member service going forward. To learn more about how credit unions are tackling this complex issue and more, I’m sitting down with Ken Cahoon, President and CEO of Democracy Federal Credit Union in Alexandria, Virginia. Ken and I talk about many of the changes Ken has seen in credit unions and what he thinks we all need to do to stay relevant in this disruptive time, both from a member service and employee standpoint.While relatively new to the CEO position, Ken and I talk about the struggles of leading through a crisis and what he believes is the best way to keep everyone calm and focused. Ken shares some of the work he and his team are doing to overcome many of the challenges their members are facing. We also discuss the need for credit union’s to think more holistically about their members from a financial counselor’s perspective. Ken and I also discuss how he got to the CEO chair and what he has learned from each step along the way. He talks about why he took the position at Democracy Federal Credit Union, the phrase his team hears him say all the time, and some of the mistakes he’s made along the way. He also shares an important life lesson that he learned from his father that has stuck with him to this day. In the rapid-fire section of the show, we find out that Ken was an NFL player for a day, that he wanted to be a lawyer when he grew up, and that his dad is the first person who comes to mind when he hears the word success. Ken has a passion for his credit union and it really comes through during this conversation. Enjoy! Find the full show notes on cuinsight.comSubscribe on: Apple Podcasts, Spotify, Google Play, Stitcher Books mentioned on The CUInsight Experience podcast: Book List How to find Ken:Ken Cahoon, President and CEO of Democracy Federal Credit Union [email protected] | Twitter | LinkedIn | InstagramShow notes from this episode:A big shout-out to our friends at PSCU, an amazing sponsor of The CUInsight Experience podcast. Thank you! Check out all the outstanding work that Ken and his team at Democracy Federal Credit Union are doing here. Shout-out: Norwest CorporationShout-out: Wells Fargo Financial Shout-out: Justice Federal Credit Union Shout-out: American Spirit Federal Credit UnionShout-out: Unify Financial Credit Union Shout-out: NIH Federal Credit Union Shout-out: Ken’s fatherShout-out: Ken’s wifeShout-out: Ken’s brotherTV show mentioned: Perry Mason TV show mentioned: L.A. LawTV show mentioned: Matlock Shout-out: California University of PennsylvaniaTV show mentioned: NBC’s Today Show Album mentioned: Illmatic by NasAlbum mentioned: Thriller by Michael Jackson Album mentioned: Purple Rain by PrinceShout-out: Jill NowackiBook mentioned: The Four Agreements: A Practical Guide to Personal Freedom by Don Miguel RuizBook mentioned: The SPEED of Trust: The One Thing That Changes Everything by Stephen M.R. CoveyBook mentioned: Good to Great: Why Some Companies Make the Leap and Others Don’t by Jim CollinsBook mentioned: Great by Choice: Uncertainty, Chaos, and Luck–Why Some Thrive Despite Them All by Jim CollinsBook Mentioned: Leaders Eat Last: Why Some Teams Pull Together and Others Don’t by Simon SinekBook Mentioned: The Five Dysfunctions of a Team: A Leadership Fable by Patrick LencioniBook Mentioned: The First 90 Days: Proven Strategies for Getting Up to Speed Faster and Smarter, Updated and Expanded by Michael D. WatkinsPrevious guests mentioned in this episode: Jill Nowacki (episodes 4, 18, 37, 64 & 82) In This Episode:[02:08] – Welcome to the show, Ken![02:50] – Ken speaks about what is happening in Washington, DC.[04:54] – Ken shares the biggest challenge he’s faced as a CEO.[08:27] – How do you think this pandemic will change the way members interact with credit unions going forward?[09:46] – Ken speaks about what changes will be put in place for staffing.[11:55] – Ken discusses what he believes needs to change to keep credit unions relevant.[14:58] – What will you look back next year and be proud that your team has accomplished?[16:22] – Ken shares what inspired him to take the job with Democracy Federal Credit Union.[21:16] – Is there something your team has heard you say so much they can finish your sentence?[23:14] – Ken speaks about some mistakes he’s made in his career.[25:24] – Ken shares advice his dad gave him; he still falls back on today.[27:15] – Working out is something Ken does to recharge when he has time off.[28:44] – Ken discusses what he was like in high school, and the first time he got into memorable trouble.[31:58] – Ken wanted to be a lawyer when he grew up, and in college, he wanted to play in the NFL.[34:13] – Do you have any daily routines that, if you don’t do, your day feels off?[35:58] – What do you think is the best album of all time?[36:54] – Do you have a book you think everyone should read?[38:54] – Time and reading have become more important, and things have become less important.[40:26] – His dad is the first person who comes to mind when he hears the word success.[42:20] – Ken shares his final thoughts about stepping up and helping the community.[44:14] – Thank you for being on the show!last_img read more

Danny’s Chinese Kitchen in Bellmore Expanding on Long Island

first_imgSign up for our COVID-19 newsletter to stay up-to-date on the latest coronavirus news throughout New York Danny’s Chinese Kitchen in Bellmore may look like a typical mom-and-pop Chinese takeout, nearly ubiquitous across Long Island, but the reality is quite different. The restaurant, which opened six years ago, is owned by two Jewish brothers from Merrick, Danny and David Antin. “Some people come in and see us behind the counter and they look confused as to whether we’re a real Chinese restaurant,” says David, joking. The origins of Danny’s can be traced back to the Rockaways, where the brothers were raised. As Danny tells it, he started working at a local Chinese restaurant while attending college at Long Island University. The restaurant, East Meets West, happened to be owned by a family friend and retired NYPD detective, Bill Keating. Keating, who still owns East Meets West and has been in the business for 25 years, recalls Danny as a “sweetheart, one of the best.” He explains that Danny started out as a counter person and then learned “the ways of the kitchen, forging strong personal relationships with the chefs and kitchen workers.”Keating helped Danny before he opened Danny’s Chinese Kitchen. Unbeknownst to Danny, his past relationships at East Meets West would prove vital to the new restaurant. Before Danny’s existed, both Danny, 36, and his brother David, 45, were working as accountants. Danny worked for eight years for a large public accounting firm while David had a successful 20-year career in finance. When Danny pondered a career change, David recalled Danny saying he was “never happier” than when he worked at the Chinese takeout place. And David recalled people in his neighborhood lamenting the lack of “good Chinese food” in the area. That helped steer Danny to the restaurant business, and with David as a silent partner, Danny’s opened its first location in 2014. Danny even tapped the former chef at East Meets West, Mr. Lin, to take over kitchen duties, although Danny would continue to help with cooking. As Danny’s got busier, it became evident that he needed help. So, it was natural that David, who was wrapping up his career in finance, would join Danny as a full-time partner in the business in March 2019. But then the pandemic arrived with the new year and threatened to derail the restaurant’s strong growth. Danny’s closed on March 16 for 35 days due to concerns for the staff and customers alike. From January through March, the brothers say their business was down by almost 40 percent because people thought “they could get Covid-19 from eating Chinese food.” “People were scared,” David recalls. He added that they had to work through various fears of people regarding touching surfaces, bags, etc. He says that being entrenched in the community and hiring mostly local employees meant taking precautions seriously, including buying high-quality masks and using enhanced cleaning protocols. When Danny’s reopened in mid-April, David said they had to take matters into their own hands because few workers were available.  “At one point, we were driving a truck to our Hicksville warehouse and getting all of our food supplies since things were so stalled due to Covid-19,” David says, recalling how he smelled like “raw chicken,” on most days. “People were dying for Chinese food…they hadn’t had it for months and we wanted to be there for the community.” But, despite Covid-19, the brothers opened a new location in Massapequa in May of this year, near another former Chinese takeout, Chow Superb Chinese Food.  “We couldn’t get any contractors to come out, so we did much of the work on this spot ourselves, including painting and electrical work,” David notes.  And the brothers’ expansion plans aren’t yet complete, as they are planning an Oceanside location, set to open in 2021. Danny’s varied menu includes more than a few hundred items to choose from, including specialties such as sesame chicken, beef with broccoli, General Tso’s chicken, salmon Hunan style, spare ribs, and special creations, such as pastrami and apple pie egg rolls.  “We’re obsessed with customer service, cleanliness, and quality food that includes getting daily shipments of fresh vegetables, chicken and meat,” David says, explaining what makes Danny’s different.He also adds that their prices are comparable to most other Chinese takeouts. “We’re not reinventing Chinese food,” he says, “but we’re doing it right.” Danny’s Chinese Kitchen is located at 2370 Merrick Rd., Bellmore 516-783-9000 and 20 Broadway, Massapequa 516-809-9970. Visit at dannyschinesekitchen.com.For more food and drink coverage, visit longislandpress.com/category/food-drink Sign up for Long Island Press’ email newsletters here. Sign up for home delivery of Long Island Press here. Sign up for discounts by becoming a Long Island Press community partner here.,Sign up for Long Island Press’ email newsletters here. Sign up for home delivery of Long Island Press here. Sign up for discounts by becoming a Long Island Press community partner here.last_img read more

William “Wyatt” Yelton

first_imgWilliam “Wyatt” Preston Yelton, 21, AKA “Ol’ Son” of “Kyle (Cow) Town” Manchester, Indiana, passed away Thursday May 23, 2019.He was born May 14, 1998 in Lawrenceburg, IN, son of Edwin Yelton and Rebecca Jackson.He was a member of St. John Lutheran Church, Lawrenceburg, Indiana and the Aurora Eagles.Wyatt, also known throughout high school years as “Farmer Yelton” graduated from South Dearborn High School in 2017. He went to work during his high school years and immediately after for Klump Trucking and Excavating. He later became a member of the Labor Union #265 and was employed by RLA Utilities. Wyatt was mechanically inclined. He loved working on equipment and on the farm. His passion was operating heavy equipment. Wyatt loved to hunt and fish. He loved his dog, “Griz”. He was a jokester and had a great sense of humor. His famous line was “Bet”. He was affectionately known as “Ol’ Son”. Wyatt was always happy, and he was loved by everyone, teachers, friends, family and co-workers alike.Wyatt is survived by his father, Edwin “Ed” (Kim) Yelton; mother, Rebecca (Dave) Jackson; siblings, Anthony Yelton, Elizabeth Yelton; niece, Ava Yelton; girlfriend, Cam Gutapfel; grandparents, Wess & Mary Booker; great-grandmother, Hilda Klump; many aunts, uncles and cousins, step-brother, Beau Jackson; step-sister, Sami Corbin.He was preceded in death by grandparents, W.F. & Lena (Dude) Yelton, Bob Bryant, and Nancy Haffenbridle.Friends will be received Wednesday, May 29, 2019, 4:00 pm – 8:00 pm at the First Baptist Church of Aurora, 6060 Blair Road, Aurora, Indiana.Services will be held at the church Thursday, May 30, 2019 at 11:00 am with Pastor Matthew Voyer, STS officiating.Interment will follow in the Mt. Sinai Cemetery, Aurora, Indiana.Contributions may be made to the Funeral Home. If unable to attend services, please call the funeral home office at (812) 926-1450 and we will notify the family of your donation with a card.Visit: www.rullmans.comlast_img read more

GPL promises better service in 2018

first_imgThe Guyana Power and Light (GPL) Incorporated, acknowledging that there has still not been noticeable improvement in its customer relations, has promised to work harder this year to improve its efficiency, although still faced with several major issues.GPL’s Deputy Chief Executive Officer (Technical), Elwyn Marshall, has said that notwithstanding these challenges, GPL has managed to perform commendably inGPL Deputy Chief Executive Officer (Technical), Elwyn Marshall2017, and could only improve from there on.“Credit must be given to the hard-working staff, especially those in the transmission and distribution sections, who have been forced to work under extremely adverse conditions,” he said.One of the major challenges is no growth in revenue or consumption. Revenue fell from 103.7 per cent in 2016 to 93.9 per cent in 2017, with net revenue being $28.4 billion last year, as opposed to$29 billion in 2016.However, according to Marshall, December settlement of Government bills will lead to improvement in the collection rate. Customer growth of less than 2,000, or 50 per cent, is also expected this year.In listing some of the achievements made in 2017, the GPL official pointed to work done to expand the network to provide electricity to unserved areas, which include: Yarrowkabra Housing Development, Den Hueval Housing Scheme, New Savannah Housing Scheme, and Friendship Squatting Area.Marshall said projections for 2018 include the commissioning of generators at Anna Regina (5.4MG), Canefield (5.5MW), and Bartica (3.3MW). Expressions of interest have also been accepted, and bids evaluated for the establishment of a 50MW generation plant capable of utilising natural gas.Further, the company would also be working towards establishing solar facilities at Lima Sands, Essequibo Coast; Naarstigheid, West Coast Berbice; and Kuru Kururu, East Bank Demerara. According to Marshall, there will also be continued engagement on the establishment of a wind farm at Hope, East Coast Demerara.Meanwhile, the Power Producers and Distributors Incorporation (PPDI) has made a commitment to support GPL with quality and ample power. PPDI Chief Executive Officer (CEO), Arron Fraser, said PPDI generated 596,000 megawatts of electricity in 2017, which helped to power several GPL projects.PPDI has replaced Wärtsila, and has since helped GPL to save US$2.1 million. Fraser hinted that the move to take over from Wärtsila was a good one, as the main power company has not only been helped, but a fixed rate of US$16.87 per megawatt of electricity — less than what was charged before – is now being charged.PPDI supportAccording to the PPDI CEO, the company managed to achieve its projected targets, but is still faced with some challenges, among which are understanding the dynamics of the supply chain, and transitioning from a private to a public corporation while convincing consumers to get on board.However, as part of its work programme for 2018, PPDI plans to undertake 10 major engine overhauls; major rehabilitation of plant auxiliary equipment; the implementation of International Organisation for Standardisation (ISO) 9000; and cross-plant training with regional utilities by utilising clean technology.Following continuing countrywide power outages over several months in the last half of 2017, the Private Sector Commission (PSC) had criticised GPL. The Commission was quick to point out that GPL subjected the entire country to a series of unannounced and frequently prolonged power outages.Shadow Minister of Public Infrastructure, Juan Edghill, said in a recent letter to the media that Guyanese are yet to be assured of the short-term, medium-term or even a workable long-term solution to ensuring cheap, reliable and renewable electricity.“We all suffered the indignities of constant blackouts during the entire year, and even during the festive season, Christmas Day and New Year’s Day,” he lamented.In mid-2017, Public Infrastructure Minister David Patterson had expressed disappointment at the situation, and had said he would intervene to find solutions. Patterson had told the Department of Public Information (DPI) that he would dedicate the parliamentary recess to intervene and find solutions.“Over the years, our transmission and distribution line has deteriorated. I keep saying this, and I don’t want persons to think that we know the problem and should be addressing it. It’s still functional, and can transmit electricity very efficiently, but we should be able to isolate the disturbances”, he asserted.In other instances, he said it is difficult to identify the troubled area (that is) bringing the entire system offline. “Often, the team may think they found the problem and put on back the system, only to have to take it off back when they realise they haven’t (found the problem); and this has led to the deterioration of the protection system.”Patterson said, however, that GPL is currently financially stable; therefore, monies should be invested towards enhanced generation, so that issues such as tree trimming and burnt generators will not affect distribution.last_img read more