4 reasons your members don’t trust you

first_img 78SHARESShareShareSharePrintMailGooglePinterestDiggRedditStumbleuponDeliciousBufferTumblr,John Pettit John Pettit is the Managing Editor for CUInsight.com. John manages the content on the site, including current news, editorial, press releases, jobs and events. He keeps the credit union … Web: www.cuinsight.com Details Are there trust issues with your credit union? Have you given your members a reason to trust you? Sometimes loyalty doesn’t come easy. If you’re having trouble getting your members to trust you, here are a few reasons why they may not be on board.You’re too quiet on social mediaYou probably have a presence on a number of social media platforms. Are you doing a good job handling communication on all of these pages? Spend some time reviewing Facebook and Twitter, and make sure you’re responding to comments and questions in a timely and effective manner. Social media is a big deal to consumers and it should be a big deal to you.Your employees don’t like your membersThere are varying levels of “people persons.” Every employee won’t be perfect, but you should still aim to hire employees who enjoy working with people and don’t mind taking the time to help members solve the problems that they bring to their credit union. Don’t let an unfriendly employee chase members away.They’re not getting personalized serviceIf your members aren’t getting the products and services they need, it’s probably because you’re not listening. Give your members the chance to give feedback on where they are in life, and what they need from you, then present them with relevant products and services. Show them how you can help, instead of telling them you want their money.You’re not up-to-dateMillennials are the hot demographic at the moment. While it doesn’t mean that Boomers and Gen Xers aren’t important, Millennials are the ones who are starting to make more and more money moves. This Gen Y generation is starting to buy houses, have families, buy minivans and realize the need for life insurance. They’re a very tech-savvy generation, so be where they are. Make sure you have a mobile app, and make it a good one. Millennials enjoy being able to do all their banking functions with their smartphone and if you’re not onboard you’re going to get left behind. Don’t get left behind.last_img read more

Barber and Morris Take Top Individual Honors at Capital Square Vault

first_imgMorris cleared 15-5 on her first attempt to win the women’s event before attempting to record a personal best of 15-11 but barely missed on all three of her attempts.”I had a blast and it was so much fun having everyone right there cheering for you,” Morris said. “I came out here hoping to put up some good bars and give the crowd a good show and I’m glad that I was able to accomplish that and have a good time.” DES MOINES, Iowa – Shawn Barber, the men’s pole vault 2015 World Champion, and Sandi Morris, current women’s world leader, won the inaugural Capital Square Vault presented by Catch Des Moines and the Des Moines Register in downtown Des Moines on Wednesday, April 27.Barber and Katie Nageotte were one of five pairs teamed up together in the men’s and women’s team competition. Barber and Nageotte recorded a combined height of 33 feet 2 inches.Barber has become a regular at the Drake Relays presented by Hy-Vee and won last year’s men’s Beijing World Championship Preview after competing in the Hy-Vee Street Vault. He won Wednesday’s event by clearing 18-8.75 on his final attempt at the height.”It was really unique to have it indoors this year. It is something that I haven’t experienced before at the Drake Relays. Having the crowd close in like this was awesome and I think the atmosphere was all there and that what really drove us to jump high,” Barber said. “Hopefully I have a chance at even higher bars on Friday.” Sam Kendricks came in second on the men’s sided as he cleared 18-4.50 and missed all three attempts to keep with Barber, who passed at 18-8.25. Katerina Stefanidi came in second for the second-straight year for the women, vaulting 14-9. Print Friendly Versionlast_img read more