Changing of the guard at Clark Public Utilities

first_img Clark Public Utilities’ emphasis on customer service started more than a quarter-century ago, during a push to deregulate electricity.Robert Hill, the utility’s customer service manager, remembers when then-CEO and General Manager Bruce Bosch asked two basic questions. What would happen if customers had a choice? Would they choose Clark Public Utilities?“Bruce was the one who really transformed the culture,” said Hill, who recently completed his 28th year at Clark Public Utilities. “That was when I was just starting with the company. There was a real cultural shift.”Bosch, viewed as decisive and visionary by some and abrasive and dictatorial by others, guided the utility through a contentious period when it built the River Road Generating Plant before resigning in 1997. Wayne Nelson became the utility’s top executive in 1999 and ushered in a period of comparative stability.Nelson’s retirement at the end of June marked a changing of the guard, one that new CEO and General Manager Lena Wittler wants to be barely discernible to the public utility district’s electricity and water customers.“My hope is that it won’t,” said Wittler, who took over for Nelson on June 4. “My hope is they will continue to see the stability, the stability in rates. We haven’t had a rate increase in eight years.” Lena Wittlerlast_img

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